Effective Date: 25 June 2025
1. Introduction and Overview
Welcome to Sorkar Agro. We are deeply committed to protecting the privacy and personal information of our valued customers, visitors, suppliers, and business partners. This Privacy Policy explains in detail how Sorkar Agro collects, uses, stores, discloses, and protects your personal information when you visit our website at sorkaragro.sorkaragrobd.com, place orders, communicate with us via phone or email, or use any of our products and services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not access or use our services. Sorkar Agro reserves the right to update or modify this Privacy Policy at any time. Continued use of our services after any changes constitutes your acceptance of the revised policy.
2. Information We Collect
Sorkar Agro collects information from you in several ways when you interact with our business.
Personal Identification Information: We collect your full name, home address, shipping address, billing address, phone number, mobile number, and email address. In some cases, we may also collect your National ID number or business registration number where required for formal business transactions.
Transaction and Financial Information: To process your orders and payments, we collect your purchase history, order details, payment method information including mobile banking numbers such as bKash, Nagad, and Rocket, bank account details for transfers, invoice data, receipt records, and transaction reference numbers. Please note that we do not store full credit or debit card numbers; all card payments are processed through secure third-party payment gateways.
Technical and Usage Information: When you visit our website, our systems automatically collect certain technical data including your IP address, approximate geographic location, browser type and version, operating system and device type, the pages you visit, time spent on each page, your navigation path through our website, and referring website or search terms that brought you to our site.
Communications Data: If you contact us for support, to provide feedback, or for any inquiry, we collect the content of your messages, emails, chat transcripts, feedback, reviews, survey responses, and complaint records.
3. How We Use Your Information
Order Processing and Delivery: Your personal information is primarily used to process your orders, confirm transactions, coordinate delivery logistics, and send you order updates and delivery notifications. Without this information, we cannot complete your purchase or ensure timely and accurate delivery of our agricultural products.
Customer Service and Support: We use your contact information and transaction history to respond to your inquiries, resolve complaints, process return and refund requests, and provide after-sales support. All customer service staff are trained to handle your information with strict confidentiality.
Business Improvement and Analytics: We analyze aggregated and anonymized usage data to understand customer preferences, improve our product range and pricing, optimize our website performance, identify popular products and seasonal trends, and make better business decisions that ultimately benefit our customers.
Marketing and Promotions: With your consent, we may use your contact information to send you promotional SMS messages, WhatsApp notifications, or emails about new products, special offers, seasonal discounts, and agricultural advisories. You may opt out of marketing communications at any time by contacting us directly or clicking the unsubscribe link in our emails.
Legal Compliance and Security: We may use your information to comply with applicable laws and regulations, respond to lawful government requests, prevent fraud and unauthorized access, investigate and resolve disputes, and protect the rights and property of Sorkar Agro and our customers.
4. Information Sharing and Disclosure
Sorkar Agro does not sell, rent, or trade your personal information to third parties under any circumstances.
We may share your information only with trusted third-party service providers who help us operate our business. These include delivery and logistics partners who need your name and address to deliver your orders, payment gateway providers who process your transactions securely, SMS and email service providers who send you order notifications, and IT and website hosting providers. All such service providers are contractually required to keep your information confidential and use it only for the specific purpose for which it was shared.
We may also disclose your information when required to do so by law, court order, or government regulation, or when we believe disclosure is necessary to protect the rights of Sorkar Agro or to comply with a legal process.
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity, and we will inform you before such a transfer takes place.
5. Data Retention
We retain your personal information only as long as necessary for the purpose it was collected. Order and transaction records are kept for a minimum of five years for accounting and legal compliance. Customer support records are retained for two years after case closure. Marketing consent records are kept for as long as you remain subscribed, plus one year after you opt out. Website usage logs are kept for up to twelve months. After the applicable retention period, your data is securely deleted or anonymized.
6. Cookie Policy
Our website uses cookies, which are small text files stored on your device, to improve your browsing experience. We use essential cookies that are necessary for the website to function properly, analytics cookies that help us understand how visitors use our site, preference cookies that remember your settings and preferences, and marketing cookies that help us deliver relevant promotional content.
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit the functionality of our website.
7. Data Security
Sorkar Agro takes the security of your personal information seriously. We implement SSL encryption for all data transmitted through our website, access controls and password protection for all internal systems, regular security assessments, and staff training on data protection best practices. While we take every reasonable measure to protect your data, no system is completely immune to security risks, and we cannot guarantee absolute security.
8. Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data where it is no longer needed, object to certain types of processing, and withdraw your consent for marketing communications at any time. To exercise any of these rights, please contact us at mdfayzul8080@gmail.com or call 01611809345. We will respond within 30 days.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have accidentally collected such information, please contact us immediately and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When significant changes are made, we will update the effective date at the top and notify customers where appropriate. Your continued use of our services after any update means you accept the revised policy.
11. Contact — Privacy Concerns
Business Name: Sorkar Agro
Email: mdfayzul8080@gmail.com
Website: sorkaragro.sorkaragrobd.com
Phone: 01611809345